Customer Experience Officer – Lincolnshire Housing Partnership Careers – Grimsby

Do youhave a passion for putting the Customer First? Are you self-motivated with a can-do attitude? If the answer is yes. then we have a great opportunity for aCustomer Experience Officerto join our successful Customer Experience Team. As aCustomer Experience Officer, you will ensure that customers experiencing damp and mould in their homes receive a customer first response that addresses the actual concern, supports that customer to understand how damp and mould occurs, supporting them to reduce their impact to the problem and ensures that resolutions are identified and addressed where the asset is at fault. Further ensuring that the customer is consistently updated regarding progress towards a resolution. Supporting the customer through the disrepair process and assisting key teams to find a resolution to any claims This role specifically interacts with and success in role is reliant on developing relationships and working closely with the following services: customer experience, complaints, disrepair, assets and housing. You will play a pivotal role inDelivering a Customer First response to customer damp and mould enquiries and disrepair claims & be the centralised conduit to the resolution of these enquiries. You will support Customers to live well in their homes and work with them to ensure that they are on the most affordable tariff to enable them to heat their homes with assistance of LHP money support services Were looking for aCustomer Experience Officerwith a high level of costumer first approach but what we care about the most, is finding someone whois compassionate, flexible, collaborative and committed to seek and deliver positive outcomes for our customers. Please download the full job description on LHP’s website. What are Lincolnshire Housing partnership like to work for? Lincolnshire Housing Partnership is an impressive company to work for and have recently been awarded a one to watch status in our first Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at our office located in Boston or Grimsby, or somewhere else!A current full driving licence and access to a car for work purposes will be required. What benefits will I get from working for Lincolnshire Housing Partnership? * An employee wellbeing package through our benefits partner Westfield Health * Opportunities to learn new skills, knowledge through our fantastic corporate training programme * A superb employer salarysacrificepension scheme * 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance * A family friendly agile working policy What opportunities will I have for progression? At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. Offer of employment is subject to a DBS check and satisfactoryreferences.

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