Customer Services Assistant – Lincolnshire Co-op – Grimsby

Lincolnshire Co-op

About the role:

Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! 

Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership. 

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:

A passion for customer service and a desire to deliver a great shopping experience for our customers

Excellent communication and listening skills to help adapt to a fast-paced retail environment

The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store

An enthusiastic approach and willingness to support your colleagues

Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador

That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!


In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

30 days annual leave (including bank holidays) (pro-rata)

Pension scheme (with up to 12% employer contributions)

Generous colleague discount rates across our family of businesses

Twice yearly discretionary colleague bonuses to reward you for your hard work

Working schedules that are available four weeks in advance, giving you time to plan around your shifts

Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

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