Funeral Arranger – Lincolnshire Co-op – Grimsby

Lincolnshire Co-op

About the role:

Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 150 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.

As a Funeral Arranger, you will be at heart of providing a warm, compassionate, and comprehensive customer care when it’s needed most. You’ll often be one of the first points of contact for bereaved clients – advising and supporting them to arrange every detail of the funeral for their loved one to a high standard. Duties will include (but are not limited to):

Effectively planning, scheduling, and coordinating funerals, ensuring that your clients are aware of all available options for products and services
Playing a supportive role for your clients, welcoming them for visits, answering their queries and ensuring a professional and compassionate service is provided to them throughout
Co-ordinating and liaising with internal and external services to ensure a smooth final journey for the deceased. For example, masons, ministers and crematoriums
Maintaining relevant digital and paper records along with other general administrative duties
Supporting the preparation of the deceased for their funeral and any prior visitations on request

Please refer to the downloadable job description which is available on this page.
About You

We’re not looking for any specific experience or qualifications – though experience in the funeral industry or in an administrative environment would be an advantage. However, we’ll support you with specialist training from day one! If you’re a caring people person with a genuine desire to help people at a time when they need it most, then we’d love to hear from you! You’ll need to have a full driving licence and show us:

A naturally caring and professional approach to customer service in any situation
Excellent interpersonal skills, able to demonstrate a high standard of professionalism at all times
Outstanding organisational and administration skills with a keen eye for detail
The ability to work productively and efficiently as part of a team
A good level of computer literacy and proficiency with Microsoft Office software

When applying for this position you should recognise that the reverent care of the deceased forms a large part of our services so, you’ll need to be comfortable in the presence of the deceased and in support of our clients. Please note that the successful candidate for this role will be required to complete a DBS check before joining our team.


This is a great opportunity to develop your career in Funerals and make a difference to the lives of our communities!In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

30 days annual leave (including bank holidays) (pro-rata)
Pension scheme (with up to 12% employer contributions)
Generous colleague discount rates across our family of businesses
Twice yearly discretionary colleague bonuses to reward you for your hard work
Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected]

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.


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