Implementation Consultant / Specialist (Payroll Systems) – IRIS – Grimsby

Implementation Consultant / Specialist (Payroll Systems)

Salary: Competitive + Benefits

Location: Remote / Home Based

Permanent, Full time

The Vacancy

This role revolves principally around using people, payroll, Flexipay, technology and project management skills and their application to onboard new customer’s before seamlessly handing over to processing teams.

Project Work Responsibilities:

• Liaise with Head of Projects / key stakeholders to ascertain priorities for on-boarding of new client payrolls and ad-hoc projects.

• Responsible and accountable for the success of your allocated payroll setups and ad-hoc projects, meeting, and exceeding customer expectations.

• Consider ways to streamline a new customer payroll to boost efficiency.

• Identify and effectively manage ‘service creep’ to ensure Dataplan’s services remain profitable.

• Feedback any issues and suggestions to Head of Projects to help aid process and/or system improvements.

• Ensure quality standards and ISO procedures are adhered to.

• Work closely with the Project Co-ordinator to ensure deadlines are met in accordance with the project plan in addition to documentation has been issued to clients.

• Participate in team meetings.

• Attend customer facing meetings as and when required.

• Work additional hours when required.

• Supporting and completing an in-depth handover with the ongoing processing teams following on from a new payroll setup and taking responsibility for the ongoing success.

• Effect new field setups requests, employee delete requests, report amendments and other ad-hoc duties when required for processing teams.

• Effectively manage expectations, both internally and externally.

• Responsible for customer disengagements.

• Responsible for keeping your allocated projects updated on Project hub.

• Assist in profile raising of Dataplan via social media, forums, linked in etc.

Competencies:

• Be highly responsive in communication both internally and externally

• Ability to articulate complex ideas in a way that is easy to understand

• Solid Problem-Solving abilities, adapting to the ever-changing environment and reacting quickly to overcome challenges

• Using Initiative to overcome any hurdles

• Maintain a high level of attention to detail and the ability to produce high quality work

• Being able to build strong mutual relationships with potential customers and new clients

• Have a desire to ensure the best outcome for new customers in accordance withDataplan’s mission statement

• Maintain a high level of technical payroll, pensions, and systems knowledge through CPD

• The ability to handle pressure well whilst managing conflicting priorities

Approximately one week of training will need to be completed at the Grimsby office initially. Expenses will be covered but you must be happy to attend this.

About IRIS

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

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