Operations Assistant – TalentSpa – Grimsby

Who is Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Hours: 40 hours (to include some evenings & weekends)
Contract type: Permanent
Location: Grimsby
Salary: Circa £22K(DOE) 

We have an exciting opportunity for an Operations Assistant who will be responsible for the overseeing & coordination of principal’s vessel appointments routed through the Service Centre. Ensuring Principal & Vessel requirements are met focusing on delivery to the client and Inchcape Shipping Services.

What you’ll do:

• Become a fully trained Operations Assistant within 12 months incorporating all the sated key accountabilities
• Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub
• Full utilisation of the operating (ERP) IT system and tools available and ensuring stakeholders use
• Perform daily operational requirements ensuring service delivery, in line with the SOP and objectives/departmental strategy
• Monitor Group Email for message management for service delivery
• Coordinate vessel calls with local agents and stakeholders to optimise the port call without any delays or additional costs to the principle and/or hub
• Monitor local agency performance and where required ensure service delivery standards
• Stakeholder engagement and relationship building
• Monitoring and compliance of KPIs and cost savings and recording the data
• Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements
• Work on call (Duty – AOH), on a rota basis
• The post holder will carry out any other duties as and when required as requested by a line manager/management
• Adhere to all ISS processes, procedures, working instructions and policies.
• Ensure 100% compliance in relation to ISS Ethics Policy and UK Legal requirements
• Ensure full compliance with the ISS HSSE Management System
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not
• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.

Who you are:

• General administration – PC literate, including Word/Excel/Outlook
• Ability to work individually and as part of a team on own initiative
• Good communicator both verbal and written
• Customer Service Orientation
• Good time management
• Customer Focus
• Ethics & Integrity
• Organisational Commitment
• Health & Safety Compliance
• Teamwork Flexibility
• Quality Focus

Why Inchcape Shipping Services?
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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