Sofina Foods
Young’s Seafood Limited is the UK’s leading fish and seafood business, inspiring consumers to love fish through our fresh, frozen, own-label and branded products. Proudly making delicious fish dishes for over 200 years, we’re home to the Young’s brand – famous today for making family favourites such as Chip Shop and the UK’s number 1 premium seafood brand, Gastro.
We’re a leading supplier of seafood to the hospitality industry offering an extensive portfolio of products through our Young’s Foodservice and Kingfrost brands. Proudly British, Young’s International offers our exceptional quality frozen fish and stand out innovation to countries around the world.
This role is Monday to Friday plus on call & shift rota
The IT Infrastructure & Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.
Primary Responsibilities
* Be part of the team maintaining a shift rota and cover to support the business in and out of agreed hours.
* Develop and support the Infrastructure for IT & Operational Technology across the plants.
* Work to agreed service-level & operational-level metrics.
* Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
* Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
* Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
* Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
* Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
* Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
* Ensure third party organisations are managed effectively and in line with our SLA.
* Work with other IT support teams effectively to efficiently resolve service issues.
* Escalate serious or recurring service impacts to the management team to address recurring service issues.
* Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.
* Respond to incidents in and out of hours.
Primary Contacts
* Reports to the Infrastructure & Operations Manager (UK/ROI)
* End users & associated business suppliers and customers.
* All other team members within IT which can affect or aid in improving the services
* 3rd Party support companies
* Success will be evaluated by standard performance indicators, for example:
* Service availability measurement.
* Service-level goals being met and exceeded
* Contribution to the problem, change, release, knowledge and asset management processes
* A strong focus on I&O.
* An inquisitive mind with ability to see and solve basic problems.
* A strong Team work ethic but the ability to work on your own.
* Ability to communicate information clearly.
* Not fixed to a 9-5 job.
* Has a Continuous Improvement mindset… good is ok but we can do better!
* A solid passion for IT & OT and application of it
* A strong desire to learn and develop within an IT function
* Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.
* Preferred – Knowledge of IT Data centres/server tools and best practices
* Demonstrates relevant IT literacy.
* Work on their own initiative
* A full driving licence & open to travel as needed.
* Work as part of the 24/7 cover for off-hour support when necessary.
* Experience in troubleshooting software and hardware platforms.
* Self-motivated professional able to work in a fast-paced and constantly changing environment
* Ability to relate the actions of IT I&O to the business
* A focus on Cyber Security and implementing security by design.
* Adherence to IT policies and processes to ensure consistent quality of service
* Develop a strong personnel performance goal
* Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner.
To apply for this job please visit uk.whatjobs.com.